We do not accept the return of paintings due to their sensitive nature. However, in exceptional cases, we do accept the return and a complete refund. For other items, we accept returns and exchanges as per below-mentioned criteria.

Please send us any item you’d like to return or exchange by post – ideally recorded delivery. We accept the return of the item within 14 days of purchase with a suitable explanation of the reason for return. The reason is reviewed by our internal team, after which an approval mail would be sent for initiating the return process. Kindly make sure the reason isn’t one of those mentioned in the Disclaimer page.

How To Return An Item

1. Please email johar@maatighar.org for review of return request.
2. If request approved, post your returned item to MAATI GHAR Arts and Crafts, 8, Khasmahal, Tatanagar, Jamshedpur – 831002, Jharkhand, INDIA.

3. Include in your package, your name, address and what you would like us to do.

Return

If you’d like a refund, we’ll refund you the price you paid (minus any shipping cost) using the same payment method.

Return Exceptions

If the item has been used, we do not accept it.

Exchanges

If you’d like to exchange any items – that’s no problem, just let us know what you’d like to change it for and we’ll do this with pleasure. If there is a difference to pay or refund we will organise this with you.

Cancellation

We allow cancellation of orders within 24 hours of placing the order.

We reserve the rights to cancel an order in case we are unable to fulfil it for whatever reasons.